Frequently asked questions
What to do if something is wrong with my order?
If we made a mistake with your order, or if there is a defect, then please email our Customer Support Team at email@example.com. If you received a defective item, then please provide a photo of the issues you are referring too, and if you received an incorrect item, then please provide an image of the incorrect item along with your packing slip.
We can then provide a return label if an exchange needs to be made. We must be notified of any defects within 30 days of delivery. Any claims beyond the 30 days will be considered wear and tear, and cannot be replaced.
How do I cancel my order?
If you need to cancel your order or an item/items from your order, please contact our support team at firstname.lastname@example.org! We can only cancel orders that have not yet been fulfilled for shipment.
How do I become a sponsored athlete or affiliate?
To become a sponsor athlete contact us at email@example.com or via Instagram @simaraathletics. Communication/Emails from individuals requesting to become sponsors/ambassadors may be closed without any response.
How do I return an item for an exchange/refund?
Please see our return instructions below and email us at firstname.lastname@example.org if you have any questions!
Returns Policy (Exchange/Refund Policy)
Our policy lasts 30 days after the order is delivered to you. If 30 days have gone by from the order delivery date, unfortunately, we can't offer you a refund/exchange.
If the return does not pass inspection, it will be mailed back to you (whether it is being returned for a refund or exchange).
If you request an exchange and stock is unavailable for your request, we will refund you for that item.
Exchange requests can only be made for products of equal or lesser value than the item being returned. If you request an item that is of higher value than the item being returned we will refund you for the item or items sent back.
Exchanges can only be made for 1 item for 1 item, combinations of products cannot be requested to equal the value of an item being returned.
Please return the item in the condition it was packaged and sent. If there is excessive wrinkling, the return is subject to denial.
All items must be unworn, unwashed, and not put through a dryer.
We cannot accept any underwear or socks for hygiene reasons.
Whether worn or unworn any undergarments are final sale products and cannot be returned (includes both exchanges and refunds).
Original tags must be attached.
Items covered in animal/human hair will NOT be accepted.
Items that smell like smoke, cologne, or have deodorant markings or other stains will not be accepted.
It may take up to 7 business days for returns to be processed (even longer after a launch).
We do not accept returns for Sale/Clearance items.
This includes both returning items for an exchange or returning items for a refund.
We do not cover shipping costs for returns/exchanges at this time.
If you return an item, the shipping cost is NOT refunded.
We do not accept returns or exchanges after 30 days
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you request an exchange we will fulfill it if stock is available and you will receive a confirmation email!
If your return is denied, then it will be sent back to you within 3-5 business days of you being notified via email.